RETURN POLICY
Refund & Return Policy
At BirdNest Outdoor Furniture, our priority is to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.
Returns
Initiating a Return
To initiate a return, please contact our customer support team within 7 days of receiving your order at kiswah.corporation@gmail.com. If your return request is approved, we will provide return instructions. Items returned without prior approval will not be accepted.
Eligibility for Return
Products must be unused, undamaged, and in their original packaging to be eligible for a return. We reserve the right to reject returns that do not meet these conditions.
Refund Process
Once the returned product is received and inspected, the refund will be processed to the original payment method. Please allow 7–12 business days for the refund to reflect in your account, depending on your payment provider.
Refunds
Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately with photos or video proof of the unboxing. We will arrange a replacement or a full refund after verification.
Change of Mind
If you wish to return a product due to a change of mind, you may do so within 7 days of delivery, provided the item is unused and in original condition. Return shipping charges may be deducted from the refund amount.
Refund Timelines
Approved refunds are processed within 7–12 business days after the returned item is received and inspected.
Cancellations
Order Cancellation
Orders can be cancelled within 24 hours of purchase by contacting our support team.
Cancellation After Shipment
If the order has already been shipped, the return policy will apply instead of cancellation.
Contact Information
For any questions regarding our Refund & Return Policy, please contact:
Email: kiswah.corporation@gmail.com
Order Enquiry: +91-9137403286
Support: +91-9137403286
BirdNest Outdoor Furniture reserves the right to update or modify this policy at any time.
We recommend reviewing this page periodically for any changes.