Birdnest 5-Seater Outdoor Garden Sofa Set (Dark Brown with Yellow Cushions)

Premium outdoor rattan sofa set with weather-resistant wicker, sturdy frame, soft yellow cushions and glass top table—perfect for garden, balcony, terrace and patio seating.

Return & Refund Policy (Outdoor Furniture – BirdNest)

We want you to love your purchase. If you are not fully satisfied, you may request a return under the conditions below:

Return Eligibility

• Return request must be made within 7 days of delivery

• Item must be unused, undamaged, and in original packaging

• Custom-made or personalized furniture is non-returnable

Damaged or Defective Products
If the product arrives damaged or defective, please share photos/video within 48 hours of delivery. We will arrange a replacement or full refund after verification.

Refund Process

• Refunds are initiated after product inspection

• Amount will be credited within 5–7 business days to the original payment method

• Shipping charges Both forward & return will be deduct

Cancellation Policy
Orders can be cancelled within 24 hours of placing the order. Once dispatched, cancellation is not allowed.

Non-Returnable Items

• Customized furniture

• Used or assembled products

• Clearance or sale items

For return requests, contact our support team with your order details.

Shipping Information – BirdNest Outdoor Furniture

At BirdNest, we ensure safe and timely delivery of your outdoor furniture with secure packaging and trusted logistics partners.

1. Order Processing Time

• All orders are processed within 2–5 business days

• Custom or made-to-order furniture may take 7–15 business days for production before dispatch

• Orders are not processed on Sundays or public holidays

2. Shipping Time

• Standard Delivery: 5–10 business days across India

• Metro Cities: 3–7 business days

• Remote Locations: 7–12 business days (depending on courier service)

3. Shipping Charges

• Shipping charges are calculated based on product size, weight, and delivery location

• Free shipping may be available on selected products or promotional offers

• Any applicable shipping cost will be shown at checkout

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS/Email/WhatsApp to track your delivery in real-time.

5. Delivery Guidelines

• Please ensure someone is available to receive the delivery at the provided address

• Our delivery partners will deliver to the ground floor unless lift access is available

• Installation service (if applicable) will be scheduled separately

6. Damaged Shipment

If the package appears damaged at the time of delivery:

• Do not accept the product without checking

• Record an unboxing video and take clear photos

• Report the issue within 48 hours to our support team for quick resolution

7. Serviceable Locations

We currently ship across PAN India. Delivery availability may vary for remote or rural areas.

8. Contact for Shipping Support

For shipping queries or delivery updates, please contact our support team with your Order ID.